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Buy the Creative Chat USB

Creative Chat USB

On-ear Headset with Swivel-to-mute Noise-cancelling Mic and SmartComms Kit

VIDEO

Features

Overview

Get ready in seconds with Creative Chat USB, a dedicated USB-C on-ear headset for calls. It works with various platforms ranging from PC, Mac, to gaming consoles, and is compatible with most of the popular conference apps like Zoom and Microsoft Teams.

From webinar presentations to conference calls, the headset delivers high-definition digital audio, as well as a noise-cancelling condenser microphone with the ability to effectively prioritize voice pickup over background noises. When you need to go hands-free during the call, SmartComms Kit's auto mute and two-way noise cancellation features double up as nifty tools while you navigate through your business pitch.

Focus on what matters and enjoy the added convenience for any online chat with Creative Chat USB's simple plug-and play interface, accessible swivel-to-mute microphone, and a built-in remote control.

NOISE CANCELLING
SWIVEL-TO-MUTE
MIC MONITORING
40 MM NEODYMIUM
SMARTCOMMS KIT

Communication

Converse Clearly

The Creative Chat USB headset ensures clear quality and reliability with every call, made possible by a noise-cancelling boom microphone that has the ability to filter out unwanted ambient noise in loud environments. This allows you to focus better while capturing your voice effectively, so you can be heard clearly for an uninterrupted call experience.

Mute / Unmute With Ease

Don't get caught fumbling your way trying to mute or unmute yourself in a meeting. Simply pull the rotatable microphone down to unmute, and push it back up to its original position to mute. The swivel-to-mute function is easy to use and you will know exactly when you are muted. Alternatively, the Creative Chat USB also comes with a physical mic mute button on the inline remote to toggle between mic mute and unmute.

Mic Mute / Unmute Button
LED Indicator
Muted
Solid Red
Unmuted
LED Off

Hear Yourself Accurately

People have the tendency to speak louder than usual when they can't hear themselves; we know because we are guilty of it too. With the built-in mic-monitoring feature, press and hold to hear yourself clearly without the constant need to raise your voice. Speak as you would naturally and with confidence in any other calls with Creative Chat USB.

Communicate Smarter with SmartComms Kit

For Window 10 users, you can download the Creative app and access the all-new SmartComms Kit!

Simplify the way you communicate with the help of a suite of smart communication features specially designed for online calls. With features such as VoiceDetect, which automatically detects your voice and automatically unmutes the mic as you speak, and NoiseClean, a feature that aptly cancels out any unwanted static background noises* during online chats, enjoy more productive and less disruptive calls with just a few clicks of a button.

*The NoiseClean features work best for static background noises such as fans, air conditioning, air purifier, humidifiers, vacuum cleaners, hair dryers, electric shavers, and even lawn mowers.

SETTING UP THE SMARTCOMMS KIT ON WINDOWS 10
X

SUPER EASY SETUP

Plug it in, download, and go. The Creative Chat USB lets you communicate smarter in 3 easy steps:

Plug in the Creative Chat USB to your Windows PC via the USB-C port.

If your computer only has USB-A port, don't worry, we have also included a USB-C to USB-A converter for your use.

For new users, start by creating an account with us.

For any existing users, you may sign in via any accounts you have with us, like your Creative store account, or other software accounts (e.g., Sound Blaster Command or Sound Blaster Connect).

Go to the SmartComms Kit module and make sure that it is switched on.

And voila, you're done!

To make further adjustments or control each feature individually, access the Advanced settings inside the SmartComms Kit module.

Guide to SmartComms Kit's Advanced Settings

Advanced settings allow you to access and control each feature according to your environment and preferences. For example, you'll be able to set how long it takes for your microphone to be automatically muted after you've stopped talking, or the level of background noise reduction you want on your outgoing audio (what others hear).

VoiceDetect

Auto Mic Mute / Unmute by Voice Detection

1. VoiceDetect Feature:
Turn VoiceDetect on / off by clicking on this switch. VoiceDetect requires your default microphone button to be unmuted in order for it to work. When unmuted, it will assume control over your microphone's outgoing audio to automatically unmute when you speak, and mute when you stop.
2. Set your speaking volume required to activate the VoiceDetect feature. When set to 'Soft', VoiceDetect gets triggered easily, even when you're speaking softly. When set to ‘Loud', you're required to speak louder in order to activate VoiceDetect's auto unmute.
3. Set the noise level that best describes your current environment noise when using this feature.
4. Select the type of microphone you're using. This allows for better accuracy in voice detection and pickup when you speak.
5. Set the amount of time it takes for your microphone to be automatically muted after you have stopped speaking.
6. Check this box if your voice and background noise level vary. This mode will automatically adjust according to the changes in your voice and background noise as it happens.
NoiseClean-out (Outgoing Noise)

Two-way Noise Cancellation — Your Background Noise to Others

7. NoiseClean-out Feature:
Turn this on to eliminate unwanted background noise from your environment during outgoing calls (what others will hear from you). When activated, NoiseClean-out reduces static noises generated by your environment, so that others can hear you better without the static disruption.
8. Set the level of noise that you wish to eliminate based on your current environment. For example, if someone is using a hair dryer directly behind you, we recommend setting this to ‘High'. If the noise source is from a distance and isn't loud, we recommend setting this to ‘Low'.
9. Check this box if your background noise level varies. This mode will automatically adjust itself according to the changes in your background noise level as it happens.
NoiseClean-in (Incoming Noise)

Two-way Noise Cancellation — Background Noise from Others

10. NoiseClean-in Feature:
Turn this on to eliminate unwanted background noise coming from your co-worker's end during incoming calls. When activated, NoiseClean-in cleans up your co-worker's voice and separates it from any background noise by filtering and allowing only their voice through into your headphones.
11. Set the level of noise that you wish to eliminate based on the current background noises that you hear from the call. For example, if the background noise in the call is loud, we recommend setting this to ‘High'. Likewise, if the background noise sounds soft and from a distance, we recommend setting this to ‘Low'.
12. Check this box if the incoming background noise level varies. This mode will automatically adjust itself according to the incoming background noise level from the call as it happens.

Connectivity

For Work and Play

With a convenient plug-and-play USB-C interface, the Creative Chat USB headset lets you enjoy enhanced digital audio quality without any interference! To start listening to music or engage in seamless voice chats, simply plug the headset into an available USB-C port on your PC or Mac.

Not forgetting cross-platform connectivity, Creative Chat USB also works with gaming consoles such as PS5™, PS4™, and Nintendo Switch™^! Don't worry if you only have access to USB-A ports, we have also included a USB-C to USB-A converter to get you started.

^Voice communication is title-dependent

SETTING UP ON PC / MAC
X
For Windows:

The Creative Chat USB headset will be automatically detected when plug into the PC.

Alternatively, you can go to Windows Settings > System > Sound. Under Input and Output, manually choose "Headphones (Creative Chat USB)".

For macOS:

Plug in the Creative Chat USB headset into any available USB port on your Mac.

Go to System Preferences > Sound. Under both Output and Input tab, select Creative Chat USB Audio, and you're done!

Control

Intuitive Controls

Stay in control at all times with Creative Chat USB's intuitive inline remote! The convenient controls are right at your fingertips, so you can easily make volume and mic adjustments, play or pause music, and answer incoming calls* with a press of a button.

The LED indicator on the remote also lights up in red to provide quick confirmation of the mute feature when activated.

*Some phones and applications may display partial compatibility with the Creative Chat USB

CONTROLS FOR PLAYBACK AND CALLS
X
Microphone
Press X1: Mic Mute / Unmute
Press and Hold 2s: Mic-monitoring On / Off
Playback*
Press X1: Play / Pause
Power On / Off
Press X1: Power On
Press and Hold 2s: Power Off
Calls
Press X1: Answer / Hang Up Call
Press and Hold 2s: Reject Call
 
Press X1: Volume Up
Press and Hold 2s: Next Track
 
Press X1: Volume Down
Press and Hold 2s: Previous Track

* Note: For PS5™ and PS4™ users, simultaneously press the Volume - and Mic Mute / Unmute buttons once to switch over to PS5 / PS4 volume control mode. This allows the headset to control volume adjustments when connected to the gaming console. Repeat the step above to revert back to its original mode.

Audio

Outstanding Audio Performance

Engineered with a pair of 40 mm Neodymium drivers, the Creative Chat USB headset has been meticulously designed to deliver crystal clear audio clarity and impressive audio performance with a punchy bass! Whether it be for conference calls during work hours or entertainment breaks in between, you're all set to enjoy crystal clear audio playback all day.

Personalize Your Music

Listening to your favorite music is an intimate experience. Further up the ante of the USB-C headset and customize your EQ on the fly with graphic EQ customization, audio playback, and more via our all-in-one Creative app!

Design

Comfortable Fit

Affixed with hyper-soft plush foam earpads and headband padding, Creative Chat USB is designed with a comfortable fit for long listening sessions and a lightweight metal body frame to complement all-day use. The USB-C headset also offers a flexible adjustable headband that will sits comfortably on your head.

A Closer Look

Specifications

Interface
USB-C
Product Type
Wired Headset
Weight
Headset: 206 g (7.26 oz)
Color
Headphone: Black, USB cable: Black
Frequency Response
20–20,000 Hz
Cable Length
2.1m / 6.9 ft
Driver
40 mm Neodymium Driver x 2
Wearing Style
On-ear
Microphone
Frequency Response: 100–10,000 Hz
Sensitivity: - 42 dBV / Pa
Type: Noise cancelling condenser x 1
Operating Temperature
0–45°C
Supported Operating Systems
Windows® 10

System Requirements

For USB Audio
  • Windows® OS
    • Intel® Core™i3 or AMD® equivalent processor
    • Intel, AMD, or 100% compatible motherboard
    • Microsoft® Windows 10 32 / 64-bit or higher
    • USB 2.0 / USB 3.0 port
  • Mac® OS
    • Mac OS X® 10.14 or higher
    • USB 2.0 / USB 3.0 port
  • PS4
    • Firmware Version 6.0 or later
    • Available USB port
  • Nintendo Switch
    • Switch OS 5.0 or later
    • Available USB port (in docking mode)
    • Voice communications is title dependent
  • Android
    • Android OS Version 8.0 or later
    • Available USB-C port
    • Support audio streaming and mic path via USB-C port*
  • iPadOS/iOS Devices
    • iPad Pro (2018 models onwards)
    • iPadOS 13 or later
    • Available USB-C port
    • Support audio streaming and mic path via USB-C port

*Note: Some phones that did not follow Android's USB-C standards may exhibit partial compatibility, and the mic function may not work.

Package Contents

  • 1 x Creative Chat USB
  • 1 x USB C to USB-A Converter
  • 1 x Quick Start Guide
  • 1 x Compliance Leaflet
  • 1 x Warranty Leaflet

Warranty

2-year Limited Hardware Warranty (EU Countries)

1-year Limited Hardware Warranty (Non-EU Countries)

Featured Questions

  1. Does the Creative Chat USB work with my Android Phone?

    The Creative Chat USB will work with mobile devices that are compliant with the USB Audio Standard. To verify if your phone is compliant with the USB Audio Standard, you will have to approach your mobile device's manufacturer.

    Due to the wide variety of mobile phone brands, models, and operating systems that may have different implementation of USB-C, certain features of the Creative Chat USB may be limited by your mobile phone.

    The table below lists the compatibility of the Android Phone models that have been tested in-house. Do note that this list is not exhaustive and we will continue to update the list from time to time.

    Phone ModelsPlayback AudioVoiP / Comm CallNormal Phone Call
    Samsung A52 5G (Android 11)1
    Samsung S20+ 5G (Android 10)1
    Samsung Note 20 5G (Android 11)1
    Samsung A8X2X2
    Samsung S101
    Samsung Note 9X2X2
    Samsung Note 10+X
    Huawei P40 Pro 5G (Android 10)1
    Huawei P30 Pro (Android 10)1
    Oppo Find X2 5G (Android 11)1
    OnePlus 8 Pro 5G (Android 11)1
    Goggle Pixel 3XL (Android 11)1

    1 May require user to manually pick up / end call using mobile device due to VOIP App's implementation.

    2 Voice and microphone audio will output through the mobile phone's speakers instead of the connected headphones / headset for VoiP calls like Telegram and WhatsApp, as well as normal phone calls.

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