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The Creative Store ships to the following countries via our regional websites:
Country | Language | Shipping Destination(s) |
United Kingdom | English | United Kingdom Excludes all overseas territories like Gibraltar, Saint Helena, Tristan da Cunha, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies. |
Pan European | English | Austria, Belgium, Cyprus, Czech Republic, Estonia, Hungary, Ireland, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia Excludes all overseas territories like Azores, Mount Athos, Sint Eustatius, and Madeira |
Nordic | English | Denmark, Finland, Norway, Sweden Excludes all overseas territories like Greenland and Faroe Islands |
Germany | German | Germany Excludes all overseas territories like Büsingen am Hochrhein and Heligoland. |
France | French | France Excludes DOM, TOM, CTOM and New Caledonia. |
Italy | Italian | Italy Excludes all overseas territories like Livigno and Campione d'Italia. |
Spain | Spanish | Spain Excludes all overseas territories like Canary Islands, Ceuta, Melilla and Plazas de soberanía. |
Poland | Polish | Poland |
Greece | English | Greece |
United States | English | Contiguous United States Excludes Alaska, Hawaii, United States territories like Puerto Rico, Guam, United States Virgin Islands, and Canada. |
Canada | English | Canada |
Singapore | English | Singapore (Main island) |
Hong Kong | English | Hong Kong |
Indonesia | English | Indonesia |
Philippines | English | Philippines |
Thailand | English | Thailand |
Vietnam | English | Vietnam |
Malaysia | English | Malaysia |
Australia | English | Australia |
Taiwan | Traditional Chinese | Taiwan |
Japan | Japanese | Japan |
We are unable to deliver to P.O boxes, Packstations, hotels, motels, APO, DPO and FPO addresses. If your country is not listed above and you're unsure if we ship to where you live, please contact us for assistance prior to placing an order.
Please refer to the following table for our different delivery options, estimated delivery timings, and corresponding charges:
Shipping Method | Shipping Lead Time | Shipping Charges | Free Shipping |
Creative Saver | 2 - 11 business days* | Less than 2kg — €4 2kg and above — €10 | Orders €79 and above |
Standard Shipping | 1 - 7 business days* | Less than 2kg — €5 2kg and above — €12 | - |
Delivery Exceptions:
We do not deliver to these overseas territories.
We are unable to deliver to P.O. boxes, hotels, motels, and the following overseas territories:
United Kingdom | Gibraltar, Saint Helena, Tristan da Cunha, British Indian Ocean Territory, Anguilla, British Virgin Islands, Isle of Man, Jersey and their dependencies. |
Pan European | Sint Eustatius and Madeira. |
Greece | Mount Athos |
Nordic | Greenland and Faroe Islands |
Germany | Büsingen am Hochrhein and Heligoland. |
France | DOM, TOM, CTOM and New Caledonia. |
Italy | Livigno and Campione d'Italia. |
Spain | Canary Islands, Ceuta, Melilla and Plazas de soberanía. |
When your order leaves our facilities and is with our delivery agent(s), a shipping confirmation email will be sent to you. This email will contain information such as the courier, tracking link, and estimated delivery date(s).
Your mail provider may filter such email correspondences to a separate folder or have it moved to the Spam folder by default. If you do not receive your shipping confirmation by the estimated delivery date, please contact us for assistance.
You may change the delivery address to your order as long as it has not been processed by our fulfilment hub. Due to the time sensitiveness of this request, the best way to ensure your order is rectified in time is to self-cancel your order and place a brand new order again.
Once your order has been processed, we are unable to make any changes on your behalf. We recommend that you contact the courier listed in the shipping notification email directly to request your changes.
Country | Courier | Customer Service Numbers/Website | Operating Hours |
Austria | DHL | 0732 3736 5000 +43 732 3736 5000 | Monday - Friday: 08:00 - 19:00 Weekends/Public Holidays: Closed |
Belgium | DPD | 015 40 60 00 +32 015 40 60 00 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Czech Republic | DHL | (+420) 239 018 222 | Monday - Friday: 08:00 - 17:00 Weekends/Public Holidays: Closed |
Czech Republic | DPD | (+420) 225 373 373 | Monday - Friday: 09:00 - 18:00 Weekends/Public Holidays: Closed |
Denmark | DHL | 70 345 345 +45 70 345 345 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Denmark | DPD | 70 11 12 30 +45 70 11 12 30 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Finland | DHL | 030 45 345 +358 030 45 345 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
France | DHL | 0825 10 00 80 +33 825 10 00 80 | Monday - Friday: 08:00 - 18:30 Weekends/Public Holidays: Closed |
Germany | DHL | +49 (0) 228 902 435-11 +49 (0) 228 76 363 704 | Monday - Friday: 07:00 - 20:00 Saturday: 07:00 - 16:00 Sunday/Public Holidays: Closed |
Greece | Econt | 2310411544 +302310411544 | Monday - Friday: 09:00 - 18:00 Saturday: 09:00 - 15:00 Sunday/Public Holidays: Closed |
Hungary | DPD | 06 1 501 6204 +36 1 501 6204 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Ireland | DHL | 1890 725 725 +353 1 870 0600 | Monday - Friday: 08:00 - 19:00 Saturday: 09:00 - 13:00 Sunday/Public Holidays: Closed |
Italy | BRT Bartolini | Visit Website | Monday - Friday:
|
Luxembourg | DPD | 39 53 39 +352 39 53 39 20 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Malta | TNT | 2558 4600 +356 2558 4600 | Monday - Friday: 08:00 - 18:00 Weekends/Public Holidays: Closed |
Netherlands | DPD | 04 9933 9933 +31 090 0373 4663 | Monday - Friday: 08:00 - 17:30 Weekends/Public Holidays: Closed |
Norway | TNT | 810 00 810 +47 810 00 810 | Monday - Friday: 08:00 - 16:00 Weekends/Public Holidays: Closed |
Poland | DHL | 42 6 345 100 +48 42 6 345 100 | Monday - Friday: 07:30 - 18:30 Weekends/Public Holidays: Closed |
Portugal | DHL | 707 505 606 +351 211 127 200 | Monday - Friday: 08:30 - 19:00 Weekends/Public Holidays: Closed |
Slovak Republic | TNT | (+421) 800 100 868 | Monday - Friday: 07:00 - 18:00 Weekends/Public Holidays: Closed |
Slovak Republic | DPD | (+421) 2 327 880 66 | Monday - Friday: 07:30 - 18:00 Weekends/Public Holidays: Closed |
Slovenia | DHL | 386 1588 78 00 +386 1588 78 00 | Monday - Friday: 07:00 - 17:00 Weekends/Public Holidays: Closed |
Slovenia | DPD | 386 02 330 22 60 +386 02 330 22 60 | Monday - Friday: 07:30 - 18:00 Weekends/Public Holidays: Closed |
Spain | Zeleris | 902162646 +34 902162646 | Monday - Friday: 09:00 - 18:00 Weekends/Public Holidays: Closed |
Sweden | DHL | 0771 400 345 +46 771 400 345 | Monday - Friday: 07:30 - 16:30 Weekends/Public Holidays: Closed |
United Kingdom | UK Mail (DHL) | 02476 937 770 | Monday - Friday: 07:00 - 20:00 Saturday: 08:00 - 18:00 Sunday/Public Holidays: Closed |
United Kingdom | Royal Mail | Redelivery: 03456 021 021 Other Enquiries: 03457 740 740 | Monday - Friday: 08:00 - 18:00 Saturday: 08:00 - 13:00 Sunday/Public Holidays: 09:00 - 14:00 |
Packages with incorrect addresses may be returned to us by the courier. You can monitor the status through the tracking link in the shipping notification email or get in touch with us for further assistance.
Orders placed with the Creative Store are shipped via a trackable method. A daytime shipping address is required and a personal signature is needed upon delivery.
If you are not present during the time of delivery, a delivery notification note will be left at your address. Please get in touch with the courier through the contact numbers left on the note to schedule for another delivery.
If the tracking information indicates that that package has been delivered while you were out, please check with your neighbors or family members. Packages are occasionally left with neighbours, a building manager, or are placed somewhere relatively safe such as your porch, or garage.
The quickest way to obtain assistance is to contact the courier directly. You may find the contact details in the shipping notification email.
Alternatively, you may also contact the Creative Store for assistance.